This Privacy Policy describes how fam888 ("we", "us", "our") collects, uses, stores, and discloses personal data obtained from members and visitors of fam888.co. We are committed to protecting your privacy and handling your information responsibly in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering an account or using the fam888 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
YOUR DATA — AT A GLANCE
Key commitments fam888 makes to every member regarding their personal information.
All personal data stored by fam888 is protected using industry-standard security measures including SSL 256-bit encryption in transit and AES encryption at rest. Access to member data is restricted to authorised personnel on a need-to-know basis.
fam888 does not sell your personal data to third parties for commercial purposes. Data sharing with service providers is strictly limited to what is necessary for platform operations, regulatory compliance, and fraud prevention.
fam888's data practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the personal data necessary for the purposes outlined in this Policy, and retain it only for as long as required.
You have the right to request access to the personal data fam888 holds about you, request corrections to inaccurate data, and in certain circumstances request deletion of your data. Requests can be submitted via our support contact.
fam888 uses cookies and similar tracking technologies to maintain your login session, personalise your experience, and analyse platform performance. Essential cookies are always active; non-essential analytics cookies may be managed through your browser settings.
fam888 may send promotional communications to registered members regarding bonuses, platform updates, and offers. You may opt out of marketing communications at any time by contacting support. Transactional and security notifications cannot be opted out of while your account is active.
In this Privacy Policy, the following terms carry the meanings assigned:
fam888 collects personal data through the following means: directly from you upon registration and account use; automatically through your use of the Platform; and from third-party sources where applicable (e.g., payment processors for transaction verification).
| Category | Data Types Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, selfie/photo ID | Registration & KYC form |
| Contact Data | Malaysian mobile number (+60 prefix), email address | Registration form |
| Financial Data | e-wallet account identifiers (Touch n Go, Boost), bank account references (for FPX), USDT wallet address, deposit and withdrawal history | Payment processing |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint, session tokens | Automatic — platform access |
| Usage Data | Login timestamps, games accessed, bet history, session duration, pages visited, bonus usage | Automatic — platform activity |
| Communications Data | Live chat transcripts, support email correspondence, any voluntary information provided to support agents | Customer support interactions |
fam888 uses collected personal data for the following purposes:
fam888 processes your personal data on the following legal bases:
5.1 Service Providers. fam888 shares personal data with carefully selected third-party service providers who process data on our behalf, including: KYC and identity verification providers; payment processors and e-wallet operators (including Touch n Go, Boost, Maybank, and CIMB); game software providers (including Evolution Gaming, Pragmatic Play, and Playtech); cloud hosting and security infrastructure providers; and customer support platform operators. All service providers are contractually bound to use personal data solely for the purposes specified by fam888 and to implement appropriate security standards.
5.2 Regulatory and Legal Disclosure. fam888 may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or courts where required by applicable law or a binding legal order. fam888 will endeavour to notify affected Members of such disclosures where legally permissible to do so.
5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of fam888's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
5.4 No Sale of Data. fam888 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.
fam888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. In practice, this means:
fam888 implements the following technical and organisational security measures to protect your personal data:
Notwithstanding the above measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Members are responsible for maintaining the security of their login credentials.
fam888 uses cookies and similar tracking technologies on the Platform for the following purposes:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Maintain login session, load balancing, security tokens, CSRF protection | No — required for Platform function |
| Functional Cookies | Remember language preferences, game display settings, last-visited sections | Via browser settings |
| Analytics Cookies | Measure page performance, feature usage rates, session flow analysis | Via browser settings |
| Security Cookies | Device fingerprinting for fraud detection and multi-account prevention | No — required for security |
You may manage cookie preferences through your browser settings. Disabling essential or security cookies may impair your ability to use the fam888 Platform.
Under Malaysia's Personal Data Protection Act 2010, fam888 Members are entitled to the following rights with respect to their personal data:
To exercise any of the above rights, please contact fam888 customer support via the Platform's live chat or via email at: [email protected] (plain text — not a clickable link). fam888 may require verification of your identity before processing a data rights request.
The fam888 Platform is strictly for use by persons aged 21 years and above. fam888 does not knowingly collect personal data from individuals under the age of 21. If fam888 becomes aware that personal data has been collected from a person under 21, the relevant account will be closed immediately, the data will be deleted (subject to any legal retention obligations), and any deposited funds will be returned through the original payment method following verification.
If you are a parent or guardian and believe your child has registered an account on fam888, please contact us immediately at: [email protected] (plain text — not a clickable link).
fam888's Platform infrastructure and service providers may be located outside Malaysia. Where personal data is transferred to recipients in countries that do not have equivalent data protection laws, fam888 ensures that appropriate safeguards are in place — including contractual data processing agreements with standard clauses requiring recipients to maintain data protection standards equivalent to those applicable in Malaysia under the PDPA 2010.
fam888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, fam888 will notify registered Members via email or a prominent notice on the Platform before the revised Policy takes effect. The "Effective Date" at the top of this document indicates when the current version became operative. Continued use of the fam888 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy.
For any queries, concerns, or requests relating to this Privacy Policy or fam888's handling of your personal data, please contact:
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